I travel through Geraldton frequently. On this particular journey my car was making very worrisome noises. Breaking down mid-journey was not an option and I organised a hire vehicle to complete my travels, leaving my car in the care of Southside Mechanical. Despite only being able to communicate via text messages, the service I received was stunning. The effort spent to resolve the issue was brilliant and the outcome fantastic. I can not recommend this company highly enough! 6 stars out of 5.
Was in a panic when I rocked up, first thin in the morning I arrived with a squeaky steering wheel and I was greeted with a very friendly welcome and a nice workshop that was squeaky clean. Looked over my car and I was super impressed. I don’t often write reviews but this was worth it and hopefully owner sees this and passed on to their mechanics.
Cant praise these blokes enough. They had my booking ready for me as they said for a service. They attended to me first thing as discussed, they went over the vehicle with the fine tooth comb and discovered some issues. They attended those issues, got parts and had me on the road in 3 hours. Not only had they washed the car and got all the red desert bulldust off it, they also cleaned the engine and engine bay. They also left me a packet of tic tacs ? I think their rates were very reasonable and their service was exceptional. They knew exactly what they were doing. Car looking and running like new again… very happy.
BIG SHOUT OUT…. Southside. Thank you to these wonderful mechanics last week who fixed by car as it played up 30km south of Gero and I was headed to Perth for a plane flight. I would have not made it if they had not been kind enough to fix it urgently.
Southside, courteous efficient and those little extras. THE BEST! Thanks once again boys.
My name is Jess and I booked my red Mazda 2 in for a service a few days ago in Geraldton and Im emailing just to say thank you! Car servicing is usually something I dread because of cost. But when I got my car back yesterday the wind screen wiper had been replaced, the battery in my key and the tic tacs too! I know they only seem like small things but it really makes a difference. I’d been meaning to get a new battery for my keys and to change my windscreen wipers for ages. Not only to mention how good the price was too! Please pass on this message onto the team that serviced my car. They did a great job. All the best and thanks again.
Thanks guys for yet another awesome service on our F6 and finding the fault which was a lot less costly than expected. Keep up the good work and see ya for our next service.
Great friendly helpful service! Serviced my car within hours of requesting a quote, spot on for pricing, and didn’t feed any bullshit with anything that needed replacing in the near future and what I could get away with for now as it wasn’t a priority and were very minor. I was extremely anxious taking my car to the mechanics since being completely ripped off with my last car that never came back the same. I will be back. Highly recommend Southside Mechanical Services. Thanks guys!
Heading north for the holidays and 40kms out of Geraldton we started losing power in our fuel pump. We stopped at Southside and despite being already run off his feet, Geoff went out of his way to locate the problem and get us back on the road. Thank you so much Geoff we truly appreciate your help and will be recommending Southside to everyone we know!
Jeremy as been great from when first starting using Southside. But the past month I can highly recommend these guys. Im pretty sure Jeremy was thinking ‘not again’, but I had crashed my car and since so many engine light problems. I like he explains so I understand the issue and has solved the problems. All staff and friendly and happy. I find they are honest and help you in anyway possible to fix. Thanks heaps for your great service Jeremy and the Southside Team.
Fantastic customer service, approachable, reliable and trustworthy. Recommend this business!!
I strongly recommend Southside Mechanical. Great jobs done on my Hyundai from a very professional team. They are very honest and trustworthy.
Highly recommend! I’ve never had such a nicer experience at a mechanics before! I rang up enquiring about getting my cars timing / drive belts replaced and I received a prompt call back about a quote in just 5 minutes, plus they were able to fit me in the next day! They had fantastic service, good honest pricing and they definitely are upfront and reliable! Couldn’t fault you guys. Will be back, thank you.
The picture painted on the website seemed almost too good to be true, nevertheless I emailed Geoff the details of the situation and promptly received a repair estimate which contained no puffed up cost. The exceptionally pleasant friendly service I experienced was capped-off when I delivered the vehicle, by an unexpected offer of transport both too and from the workshop. I am delighted with the repair work performed, the reasonable charges, the pleasant communication and the obvious care taken with my vehicle. The Southside Team really does live by its stated values: professional, high quality, courteous service that is prompt and delivered at a reasonable price. I strongly recommend their services without reservation. There are few businesses that I have encountered which could learn valuable lessons from the fine example set by the team at Southside.
“Upfront and Reliable”, So true.Thank you guys for the excellent service and prompt repairs to my Troopy. Finished 3 days earlier than expected, really appreciate it. You will definitely be doing all my mechanical work from now on and I will be recommending you to everyone.
I am a very satisfied customer, I have not suggestion for improvement as they
provide a good quality service. I wish all the best to Geoff and staff hoping they stick
together for the years coming, as we need good quality mechanics.
This was my first time at Southside but definitely not my last – service with a smile,
transport to and from my vehicle. Much better service than expected, my vehicle was
even washed. Priced well and good feedback re the work on my car. Yes – the wow
factor is there!
As soon as I walked in the door, you are greeted by name and with a friendly smile.
I like the friendly staff and competitive prices. Nothing is too much trouble.
Wow you washed my severely neglected car. Thank you so much. This was very much unexpected but extremely appreciated. I definitely have been sold on your business and will keep coming to you guys now. I would just like to say thank you for your excellent service. I feel that I can trust you guys.
Personalised, friendly service. Presentation of workplace. Politeness and professionalism of staff. Tic Tacs and fridge magnet a nice touch. Time taken to explain things. Honesty and openness.
After moving to Geraldton 12 years ago, we have had around 5 different mechanics including some of the dealerships (in Geraldton). We have never really been happy with the quality of service that we have received. Since going to Southside it has been a totally different experience. Professional, high quality, courteous service that is prompt and at a reasonable price.
With the retirement of our previous serviceman, we moved to Geoff and the team having heard good stories (word of mouth – the best advertising) of the friendly and quality service provided. Over the ensuing 3-4 years period we have found such rumors to be extremely well founded! The friendly welcome, interest in the problem, communication, service and technical expertise are I believe second to none. Congratulations to all the team on a job well done.
We have been in Geraldton for 8 years and since owning a 4WD we have had stressful experiences with mechanics until we tried Southside Mechanical Services. Nothing is ever a problem, their customer service is without fault and if any extra repairs are needed above a service, we are advised first. We are treated as valued customers and have recommended Southside to friends. The staff are friendly and we believe conduct business in an honest way.
Crais and Beck Tuesley
The genuine care and honesty. Service is exceptional, attention to detail. Follow ups are timely and pricing is fair. Clean work areas.
The pickup and delivery of our vehicles for servicing with friendly smiles, as nothing is a problem to your crew.
Customer of 2 years, Anon.
My husband and I were loyal dealership customers for a very long time and after a bad experience friends suggested we took our vehicles to Southside. We have now been customers of Southside for over a year and will never go anywhere else now. The two things that are so exceptional about these guys is the time factor on jobs. No sooner do we leave our vehicle there that it seems within a short time, its ready to be collected. The prices at Southside are by far the most competitive I have ever seen.
Being a woman, I am often faced with pretentious mechanics that inflate prices or try to do more than was needed. Southside don’t rip women off and do the work required and I really appreciate the job the guys do there.
Honesty, communication, reliability – superb. Difficulties are handled professionally. I have been a customer for 5 years. I can rely on your business to deliver the goods. My experience has always been very pleasant whenever I have been at your business and yes you sure have the wow factor. Keep up the good work.
From first contact Jeremy is always positive, accommodating and helpful in arranging our regular service bookings. He has a great attitude and its always a pleasure to ring. Some others places um and ah about whether you can bring the car in because they are so busy and its like they all are doing you a favour. Jeremy does not much around he just gets it booked in and that’s what needs to happen.
Lester, Blacktop (Fleet Client)
With Geoff and Jeremy you cant be nothing but impressed with their first class service they provide for our fleet of twenty vehicles for RCR mining.
With Southside Mechanical the service in communication, reliability, costs cant be beaten. I strongly recommend Southside to everyone. I have now been dealing with Southside for two years and they have now the only company I will use because of the first class service they continue to provide.
Norm Wheatley (Fleet Client)
Southside have been very friendly when I get my service and are helpful in explaining whats happening with my car in ‘normal’ understandable terms.
I was very happy with the level of customer service I received from every staff member I encountered. This was my first visit to Southside and I am beyond impressed.
Ring through about the progress of the job. Started the job straight away. Liked the wash and minties. Good service at a reasonable price. Keep up the good work with a smile and this marvelous attitude.
You know that only work agreed upon will be done. The car is in great hands of a very competent staff who will give a complete picture of the things that need fixing.
A good reputation in the community for great customer service and honesty. That’s my experience too, plus you know the work is done well.
Customer of four years, Anon
I have only had one service on my car by Southside Mechanical Services. Being a widow I need reliable and trustworthy people when needing maintenance whether my home or car problems. It was nice to feel comfortable dealing with new people on my first visit. I wish you and our staff success in the future and thank you very much.
Thank you for always providing good service with a great attitude. Nothing is too much trouble. I have no complaints at all and have no hesitation in recommending Southside Mechanical. Valued customer since opening in 2001.
I have driven up from Rockingham for a week in Geraldton with family who lives here. I had a problem with a noisy drive belt, Nissan (dealer) and two other repair shops did not sort my problem out. The noise got worse, and I made up my mind to sort someone who could do the job in Geraldton. My brother in law told me about you, so off I went. Your customer service was great the problem was sorted and I was back on the road in a short time, with a fixed Nissan Patrol it was a great experience.
Definitely the WOW factor. I haven’t been to a workshop and the communication with Jeremy before where I have walked away impressed. Your company gets 10 out of 10 for everything. We definitely will be coming back for any future work. Received quotes, right-on, workmanship great and the communication with Jeremy great. Thanks guys.
Helen and Wetini Christie
As always, job done extremely well. Staff courteous and helpful.
Pam Rose (Fleet Client)
I was contacted re additional repairs required. Car was ready at the agreed time. I was phoned when car was ready.
No reason to leave, you keep providing a great service. Look through the door to see a clean workshop.
Customer of 2 years, Anon
Well done and thank you for the service. The feedback is great, as I know little about mechanics I have trust in your service.
Short notice bookings and able to help when needed. Great customer service.
Short notice bookings and able to help when needed. Great customer service.